Terms of service
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General Terms and Conditions with Customer Information
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Table of Contents
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1. Scope
2. Conclusion of Contract
3. Right of Withdrawal
4. Prices and Payment Terms
5. Delivery and Shipping Conditions
6. Granting of Rights of Use for Digital Content
7. Retention of Title
8. Liability for Defects (Warranty)
9. Liability
10. Applicable Law
11. Alternative Dispute Resolution
1) Scope
1.1 These General Terms and Conditions (hereinafter "GTC") of Rolf Beck, trading as "Rolf Beck E-Commerce" (hereinafter "we/us"), apply to all contracts for the delivery of goods that you as a consumer or entrepreneur (hereinafter "you") conclude with us in respect of the goods presented by us in our online shop. We hereby object to the inclusion of your own terms and conditions, unless we have agreed otherwise with you.
1.2 For contracts for the provision of digital content, these GTC apply accordingly, unless otherwise agreed. Digital content within the meaning of these GTC is data that is created and provided in digital form.
1.3 You are a consumer within the meaning of these GTC if you conclude a legal transaction for purposes that can predominantly be attributed neither to your commercial nor your self-employed professional activity.
1.4 You are an entrepreneur within the meaning of these GTC as a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of your commercial or self-employed professional activity.
2) Conclusion of Contract
2.1 The product descriptions contained in our online shop do not constitute binding offers on our part, but serve as a means for you to submit a binding offer.
2.2 You can submit the offer via the online order form integrated in our online shop. In doing so, after placing the selected goods in the virtual shopping cart and completing the electronic order process, you submit a legally binding contractual offer with regard to the goods contained in the shopping cart by clicking the button that concludes the ordering process.
2.3 We may accept your offer within five days,
- by sending you a written order confirmation or an order confirmation in text form (fax or e-mail), whereby the receipt of the order confirmation by you shall be decisive, or
- by delivering the ordered goods to you, whereby the receipt of the goods by you shall be decisive, or
- by requesting payment from you after you have submitted your order.
If several of the aforementioned alternatives exist, the contract shall come into existence at the time when one of the aforementioned alternatives first occurs. The period for acceptance of your offer begins on the day after you send the offer and ends at the end of the fifth day following the sending of the offer. If we do not accept your offer within the aforementioned period, this shall be deemed a rejection of the offer with the consequence that you are no longer bound by your declaration of intent.
2.4 If you choose a payment method offered by PayPal, payment processing will be carried out by the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: "PayPal"), subject to the PayPal Terms of Use, which can be viewed at https://www.paypal.com/de/legalhub/paypal/useragreement-full or – if you do not have a PayPal account – subject to the Terms for Payments without a PayPal Account, which can be viewed at https://www.paypal.com/de/legalhub/paypal/privacywax-full. If you pay by means of a payment method offered by PayPal that is selectable in the online ordering process, we already now declare acceptance of your offer at the moment you click the button that completes the ordering process.
2.5 When ordering via our online order form, we will save the contract text after the conclusion of the contract and send it to you in text form (e.g., e-mail, fax, or letter) after you have submitted your order. We will not make the contract text accessible beyond this. If you have set up a user account in our online shop before submitting your order, your order data will be archived on our website and can be retrieved by you free of charge via your password-protected user account by providing the corresponding login data.
2.6 Before submitting the binding order via our online order form, you can identify possible input errors by carefully reading the information displayed on the screen. An effective technical means for better recognition of input errors can be the enlargement function of your browser, which enlarges the display on the screen. You can correct your entries during the electronic ordering process using the usual keyboard and mouse functions until you click the button that concludes the ordering process.
2.7 Various languages are available for the conclusion of the contract. The specific language selection is displayed in the online shop.
2.8 Order processing and contact are usually made via e-mail and automated order processing. You must ensure that the e-mail address you provide for order processing is correct, so that the e-mails sent by us can be received at this address. In particular, when using SPAM filters, you must ensure that all e-mails sent by us or by third parties commissioned by us with the order processing can be delivered.
3) Right of Withdrawal
3.1 Consumers are generally entitled to a right of withdrawal.
3.2 Further information on the right of withdrawal can be found in our cancellation policy.
3.3 The right of withdrawal does not apply to consumers who, at the time of conclusion of the contract, do not belong to any Member State of the European Union and whose sole residence and delivery address at the time of conclusion of the contract is outside the European Union.
4) Prices and Payment Terms
4.1 Unless otherwise stated in our product description, the prices indicated are total prices that include the statutory value-added tax. Any additional delivery and shipping costs will be indicated separately in the respective product description.
4.2 For deliveries to countries outside the European Union, additional costs may arise in individual cases for which we are not responsible and which are to be borne by you. These include, for example, costs for money transfer by credit institutions (e.g., transfer fees, exchange rate fees) or import duties or taxes (e.g., customs duties). Such costs may also arise in relation to the money transfer if the delivery is not to a country outside the European Union, but you make the payment from a country outside the European Union.
4.3 The available payment method(s) will be communicated to you in our online shop.
4.4 If you choose a payment method offered via the payment service "PayPal", payment processing will be carried out via PayPal, whereby PayPal may also use the services of third-party payment service providers for this purpose. To the extent that we also offer payment methods via PayPal in which we make advance payments (e.g., purchase on invoice or installment payment), we assign our payment claim to PayPal or to the payment service provider commissioned by PayPal and specifically named to you. Before accepting our declaration of assignment, PayPal or the payment service provider commissioned by PayPal carries out a credit check using the transmitted customer data. We reserve the right to refuse the selected payment method in the event of a negative check result. If the selected payment method is approved, you must pay the invoice amount within the agreed payment period or in the agreed payment intervals. In this case, you can only make payment with a discharging effect to PayPal or the payment service provider commissioned by PayPal. However, even in the case of assignment of claims, we remain responsible for general customer inquiries, e.g., about goods, delivery time, dispatch, returns, complaints, declarations of withdrawal, returns, or credits.
4.5 If you choose a payment method offered via the payment service "Shopify Payments", payment processing will be carried out by the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter "Stripe"). The individual payment methods offered via Shopify Payments will be communicated to you in our online shop. For the processing of payments, Stripe may use other payment services for which special payment conditions may apply, of which you may be informed separately. Further information on "Shopify Payments" is available on the internet at https://www.shopify.com/legal/terms-payments/de.
4.6 If you choose a payment method offered via the payment service "Stripe", payment processing will be carried out via the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter "Stripe"). The individual payment methods offered via Stripe will be communicated to you in our online shop. For the processing of payments, Stripe may use other payment services for which special payment conditions may apply, of which you may be informed separately. Further information on Stripe is available on the internet at https://stripe.com/de.
4.7 If you choose a payment method offered via the payment service "Stripe", payment processing will be carried out via the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter "Stripe"). The individual payment methods offered via Stripe will be communicated to you in our online shop. For the processing of payments, Stripe may use other payment services for which special payment conditions may apply, of which you may be informed separately. Further information on Stripe is available on the internet at https://stripe.com/de.
4.8 If you choose the payment method credit card via Stripe, the invoice amount is due immediately upon conclusion of the contract. Payment processing is carried out by the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter: "Stripe"). Stripe reserves the right to carry out a credit check and to reject this payment method in the event of a negative credit check.
5) Delivery and Shipping Conditions
5.1 If we offer to ship the goods, delivery will be made within the delivery area specified by us to the delivery address you provide, unless otherwise agreed. When processing the transaction, the delivery address specified in our order processing is decisive. Deviating from this, if the payment method PayPal is selected, the delivery address stored with PayPal at the time of payment is decisive.
5.2 If the delivery of the goods fails for reasons for which you are responsible, you shall bear the reasonable costs incurred by us as a result. This does not apply to the costs of dispatch if you effectively exercise your right of withdrawal. For the return costs, if you effectively exercise your right of withdrawal, the provisions made in our cancellation policy shall apply.
5.3 If you act as an entrepreneur, the risk of accidental loss and accidental deterioration of the sold goods shall pass to you as soon as we have delivered the item to the forwarding agent, the carrier, or any other person or institution designated to carry out the shipment. If you act as a consumer, the risk of accidental loss and accidental deterioration of the sold goods shall in principle only pass to you upon handover of the goods to you or a person authorized to receive them. Deviating from this, the risk of accidental loss and accidental deterioration of the sold goods shall pass to you even if you act as a consumer as soon as we have delivered the item to the forwarding agent, the carrier, or any other person or institution designated to carry out the shipment, if you have commissioned the forwarding agent, the carrier, or any other person or institution designated to carry out the shipment with the execution and we have not previously named this person or institution to you.
5.4 If you act as a consumer domiciled in Germany or as an entrepreneur, we reserve the right to withdraw from the contract in the event of incorrect or improper self-supply. This applies only if we are not responsible for the non-delivery and if we have concluded a specific covering transaction with the supplier with due care. We will make all reasonable efforts to procure the goods. In the event of non-availability or only partial availability of the goods, you will be informed immediately and the consideration will be refunded to you immediately.
5.5 Self-collection is not possible for logistical reasons.
5.6 Digital content will be provided to you as follows:
- via download
- via e-mail
6) Granting of Rights of Use for Digital Content
6.1 Unless otherwise stated in the content description in our online shop, we grant you the non-exclusive right, unlimited in terms of location and time, to use the provided content exclusively for private purposes.
6.2 The transfer of the content to third parties or the creation of copies for third parties outside the scope of these GTC is not permitted, unless we have consented to a transfer of the contractual license to the third party.
6.3 Insofar as the contract relates to the one-time provision of digital content, the granting of rights only becomes effective when you have paid the contractually owed remuneration in full. We may also provisionally permit the use of the contractual content before this point in time. Such provisional permission does not transfer rights.
7) Retention of Title
If we make advance payments, we reserve title to the delivered goods until the purchase price owed has been paid in full.
8) Liability for Defects (Warranty)
Unless otherwise stated in the following provisions, the provisions of statutory liability for defects apply. Deviating from this, the following applies to contracts for the delivery of goods:
8.1 If you act as an entrepreneur,
- we have the choice of the type of subsequent performance;
- for new goods, the limitation period for defect rights is one year from delivery of the goods;
- for used goods, the rights and claims for defects are excluded;
- the limitation period does not start again if a replacement delivery is made within the scope of liability for defects.
8.2 The above-regulated limitations of liability and shortenings of the limitation period do not apply
- to your claims for damages and reimbursement of expenses,
- in the event that we have fraudulently concealed the defect,
- for goods that have been used for a building in accordance with their usual use and have caused its defectiveness,
- for any obligation on our part to provide updates for digital products, in contracts for the delivery of goods with digital elements.
8.3 Furthermore, for entrepreneurs, the statutory limitation periods for any statutory right of recourse remain unaffected.
8.4 If you act as a merchant within the meaning of Section 1 of the German Commercial Code (HGB), you shall be subject to the commercial obligation to inspect and give notice of defects pursuant to Section 377 HGB. If you fail to comply with the notification obligations regulated therein, the goods shall be deemed to have been approved.
8.5 If you act as a consumer, you are requested to report delivered goods with obvious transport damage to the deliverer and to inform us of this. If you fail to do so, this has no effect on your statutory or contractual claims for defects.
9) Liability
We are liable to you from all contractual, quasi-contractual, and statutory claims, including tort claims, for damages and reimbursement of expenses as follows:
9.1 We are liable without limitation from any legal grounds
- in case of intent or gross negligence,
- in case of intentional or negligent injury to life, body, or health,
- based on a warranty promise, unless otherwise regulated in this regard,
- based on mandatory liability such as under the Product Liability Act.
9.2 If you act as a consumer domiciled in Germany or as an entrepreneur, the following limitations of liability apply:
If we negligently breach an essential contractual obligation, our liability is limited to the foreseeable damage typical for the contract, unless we are liable without limitation according to the preceding clause. Essential contractual obligations are obligations which the contract imposes on us according to its content in order to achieve the purpose of the contract, the fulfillment of which enables the proper performance of the contract in the first place and on the observance of which you may regularly rely. Otherwise, our liability is excluded, unless we are liable without limitation according to the preceding clause.
9.3 The above liability regulations also apply with regard to our liability for our vicarious agents and legal representatives.
10) Applicable Law
10.1 The law of the Federal Republic of Germany shall apply to all legal relationships between us, excluding the laws on the international purchase of movable goods. If you act as a consumer, this choice of law shall only apply insofar as the protection granted to you by mandatory provisions of the law of the state in which you have your habitual residence is not withdrawn.
10.2 Furthermore, this choice of law does not apply with regard to the statutory right of withdrawal for consumers who, at the time of conclusion of the contract, do not belong to any Member State of the European Union and whose sole residence and delivery address at the time of conclusion of the contract is outside the European Union.
11) Alternative Dispute Resolution
We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.
Copyright notice: These GTC were created by the specialist lawyers of IT-Recht Kanzlei and are protected by copyright (https://www.it-recht-kanzlei.de)
Version: 21.07.2026, 16:51:46